Frequently Asked Questions - Senselle Bliss
Frequently Asked Questions
Find answers to common questions about our products, ordering process, shipping, and more. If you don't see your question answered here, please contact us for assistance.
Products
What materials are your products made from?
All Senselle Bliss products are made from premium medical-grade silicone that is body-safe, hypoallergenic, and free from phthalates, BPA, and latex. We prioritize your health and safety by using only the highest quality materials.
Are your products waterproof?
Yes, all our products are 100% waterproof, making them suitable for use in the shower or bath. This feature also makes them easy to clean thoroughly.
How do I clean and care for my products?
Clean your products before and after each use with mild soap and warm water or a specialized toy cleaner. Avoid using alcohol-based cleaners, which can damage silicone. Store in the provided pouch away from extreme temperatures and direct sunlight.
How long do the rechargeable batteries last?
Most of our rechargeable products provide 1-2 hours of continuous use on a full charge. Battery life varies by product and usage patterns. Specific battery information is included in each product description.
Are your products quiet?
Yes, we design our products with discretion in mind. While the exact noise level varies by product, most operate at a whisper-quiet level that won't be heard through a closed door or from another room.
Ordering & Payment
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment processors to ensure your financial information is protected. We never store your complete credit card details on our servers.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay.
Will my purchase appear discreetly on my bank statement?
Yes, charges will appear as "SB Wellness" on your bank or credit card statement, with no reference to the specific products purchased.
Can I cancel or modify my order?
Orders can be modified or canceled within 1 hour of placement. After this window, orders enter our processing system and cannot be changed. Please contact customer service immediately if you need to make changes.
Shipping & Delivery
How long will it take to receive my order?
Orders typically ship within 24 hours and arrive within 3-5 business days with standard shipping. Express shipping (1-2 business days) is available for an additional fee.
Is shipping discreet?
Yes, all orders are shipped in plain, unmarked packaging with no indication of the contents. The shipping label will show "SB Wellness" as the sender.
Do you ship internationally?
Currently, we only ship within the United States. We're working to expand our shipping capabilities to serve more customers globally.
How can I track my order?
You'll receive a shipping confirmation email with tracking information once your order ships. You can also check your order status by logging into your account on our website.
Returns & Refunds
What is your return policy?
For hygiene reasons, we can only accept returns for unopened products in their original packaging, products with manufacturing defects, or if you received an incorrect item. Returns must be initiated within 30 days of delivery.
How do I initiate a return?
Contact our customer service team at returns@sensellebliss.com with your order number and reason for return. We'll provide return instructions and a return shipping label if applicable.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.
Account & Privacy
Is my personal information kept confidential?
Yes, we take your privacy seriously. We use industry-standard security measures to protect your personal information and never share your details with third parties without your consent. Please see our Privacy Policy for more information.
Do I need to create an account to make a purchase?
No, you can check out as a guest. However, creating an account makes future purchases more convenient and allows you to track orders and save favorite products.
How can I update my account information?
Log into your account and navigate to the "Account Settings" section to update your personal information, shipping addresses, and payment methods.
Contact & Support
How can I contact customer service?
Our customer service team is available by email at support@sensellebliss.com Monday through Friday from 9:00 AM to 6:00 PM EST and Saturday from 10:00 AM to 4:00 PM EST.
Do you offer product recommendations?
Yes! Our team is knowledgeable about all our products and can provide personalized recommendations based on your preferences and needs. Contact us at recommendations@sensellebliss.com for assistance.
Where can I find more educational resources?
Visit our Blog for articles, guides, and information about sexual wellness, product usage, and self-care tips.